Sea Freight Customer Service Specialist

Sue Ross Recruitment are currently working with a leading international company, who are manufacturers of a well-known DIY brand. They are currently recruiting for a Customer Service Specialist with expertise in sea freight and deep-sea shipping, you will be joining a busy Specialist team within the Customer Service department. This is a full, time hybrid role.

You will be responsible for providing first class customer service and specialist knowledge within the area of deep sea / sea freight shipping,  technical guidance and supporting both internal and external customers. Responsibilities may include handling of important import and export documentation, research complex information, and building customer relationships.  

Key duties:

• Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation’s products and/or services
• Works to ensure all orders received are entered into the ERP by order cut-off time. 
• Resolving questions and complaints within set timeframes
• Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. 
• Identifying customer issues that need to be escalated to management in a timely fashion. 
• Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.  
• Building relationships with internal departments to ensure best service to end customer is achieved. 

Required Skills and Experience:

• Previous experience within a deep sea / sea freight shipping role.
• Knowledge of deep sea / sea freight shipping import and export documentation is essential.
• Providing high standards of customer service
• Resolving customer problems and concerns
• Working with other departments and divisions
• IT skills; ERP (SAGE and/or SAP beneficial), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Having positive influence in the team

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.